It will connect you to the right people who can help. My recommendation to all is that if you have a commerce issue, select the "give us feedback" highlighted in blue in the Overview Commerce tab. Prior to Jerry, I was so frustrated with Quickbooks that I was about to change software systems, but fortunately I won't need to do that anymore. Jerry was incredibly patient, solution-focused, and most of all he provided a great customer experience. He and I eventually hopped on a Zoom call to finally resolve these issues once and for all. The next day after submitting the feedback form, I received an email from Jerry Chuang. I received a feedback form and responded expressing my frustration with these unresolved issues. Assisted bookkeeping Payroll add-ons Third-party integrations QuickBooks Online and QuickBooks Desktop are both included in our list of the best small business accounting software. Most businesses sell online so not being able to capture sales from your online channels is beyond problematic. Show moreĪfter 2 months of commerce channels not connecting with the banking feature, it's finally fixed! The help agents kept telling me that developers were working on this and that it was a system-wide issue, but there was no timeline and zero updates. I’ve been told that more times than I have hairs in my head from Shopify’s support. WHAT ARE WE SUPPOSED TO DO? Oh wait,I know the answer to that… You understand my frustration and.you’ll be happy to mention it to the developers for them to consider. Not every seller is just a e-commerce seller, you offer retail POS systems it seems to me that you would offer the basic functionality of importing this information into any of the major bookkeeping software providers accounts. Not just the sales that a customer uses a credit card to pay with. Any sale made in Shopify should be imported into QB. Especially for all the businesses that switched from QB POS to Shopify. Why don’t provide adequate information or the ability to do bookkeeping. How can this seem fair to us as Shopify sellers. And I still would have to enter each and every cash and check sale as a manual entry. Plus an additional app (Better Reports) to that costs more money to get any type of report that isn’t basic useless information for financials. NOPE!!! On my own again and I’ve invested all this time and money into setting up QB Online and making sure that all my platforms (Shopify, eBay and Etsy) are integrated which it comes at a cost of another app. Quickbooks has a Shopify app that only supports e-commerce selling and I thought that surely Shopify would have a solution because we use Shopify for our POS and our online store. THIS SUCKS!! Check and Cash transactions aren't transferred over for deposits.
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